Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a bet, you confirm that you have read and accepted the rules that apply to your activity. These rules form part of the agreement between you and Casinoly Casino. If a specific game, market or promotion has additional conditions, those conditions will apply together with these general rules. Where there is an inconsistency, the specific rule for the relevant game or product may take priority.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Casinoly Casino may ask for information or documents to verify your identity, age, location or source of funds. An account may be restricted, suspended or closed if required information is not provided, cannot be verified or appears to be inaccurate.

Only one personal account is generally permitted unless Casinoly Casino has expressly approved otherwise. You are responsible for keeping your account details, password and payment information secure. Bets placed using your account may be treated as authorised by you unless you notify Casinoly Casino promptly that your account may have been accessed without permission.

• You must provide complete, accurate and current information when registering and using your account.
• You must not allow another person to use your account or place bets on your behalf.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must follow all instructions, limits and requirements displayed on the website.
• You must not attempt to interfere with the operation, security or integrity of the website or its games.

Casinoly Casino may refuse access, decline a wager, limit activity or take other appropriate action where this is permitted by the applicable terms or law. Any action taken will be considered in accordance with the circumstances, account information, transaction history and relevant rules.

2. Placing and confirming bets

Before placing a bet

Before confirming a wager, check the game, selection, stake, odds or payout information and any other details shown on the betting screen. You are responsible for reviewing the information before submitting the bet. A wager is normally considered placed only after it has been accepted by the system and recorded in your account.

A bet may not be accepted if there is insufficient available balance, the relevant game or market is closed, a technical issue occurs, a betting limit has been reached or the wager does not meet the applicable rules. A message displayed by the website may indicate whether the bet has been accepted, rejected or requires further action. You should retain any confirmation or transaction reference shown in your account.

Bet acceptance and errors

Casinoly Casino may correct, void or review a bet where there has been an obvious error, a pricing or display mistake, a system malfunction, a communication failure or another technical problem. An obvious error may include an incorrect price, payout, game status, result, stake display or settlement calculation. If a bet is affected, the outcome will be handled under the relevant terms and the circumstances of the error.

You should not continue betting when you know, or reasonably suspect, that the website is displaying incorrect information or operating incorrectly. Attempting to take advantage of an error may result in a bet being cancelled, an account being reviewed or other action being taken under the Website Terms and Conditions.

Changes and cancellations

Once a bet has been accepted, it may not usually be changed or cancelled by the player. Any available cancellation or modification feature will be subject to the instructions, time limits and conditions displayed at the time. Requests made outside an available process may not be accepted. A bet may also be cancelled or declared void where required by a game rule, technical issue, incorrect information or another valid reason.

If you believe a bet has been recorded incorrectly, review your account history and raise the issue through the available support or complaints process as soon as possible. Include the relevant date, game, stake and transaction information where available. Do not send passwords or other sensitive security information when reporting a problem.

3. Results, settlement and payments

How bets are settled

Bets are settled using the result or outcome determined by the relevant game, event, market or approved results process. The settlement method may differ between products. For casino games, the result generated by the game system is used. For other betting products, the applicable event result and market rules will determine whether a wager wins, loses, is void or remains pending.

The rules shown for a particular game or market may explain how ties, abandoned events, postponed events, incomplete games, dead heats, cancellations and other unusual situations are handled. Always check those rules before placing a wager. If no specific rule is displayed, the general Website Terms and Conditions will apply.

Balances, winnings and transactions

Accepted stakes are deducted from the available account balance. Winning returns, refunds or other credits are added after the relevant bet has been settled and any required checks have been completed. A displayed balance may not include pending wagers, restricted funds, promotional funds or transactions that are still being processed.

Casinoly Casino may review deposits, withdrawals, winnings and account activity for security, identity, fraud prevention, responsible gambling and compliance purposes. A transaction may be delayed, rejected or reversed where information is incomplete, a payment method is not authorised for use, a charge is disputed or further checks are required. Any withdrawal or payment conditions shown on the website will also apply.

You must use a payment method that belongs to you or that you are authorised to use. Payments from third parties may be refused or returned. You remain responsible for checking that your payment details are correct and for any fees or charges imposed by your bank, payment provider or other financial institution.

Technical issues and unavailable services

Internet connections, devices, software, payment services and communications networks can sometimes fail or be interrupted. Casinoly Casino is not responsible for a bet that was not received or accepted because of a problem outside its reasonable control. If the account history does not show an accepted wager, the wager may not have been placed, even if you attempted to submit it.

4. Promotions, disputes and responsible betting

Promotions and promotional play

Promotions, bonuses, rewards and promotional campaigns are subject to their own terms. These may include eligibility requirements, qualifying transactions, game restrictions, expiry periods, wagering conditions, maximum conversion values or other limitations. You should read the applicable promotion terms before participating. If promotional conditions conflict with these general rules, the specific promotion terms will normally apply to that promotion.

Casinoly Casino may withdraw, amend or refuse a promotion where permitted by its terms. A promotion must not be used in a way that is abusive, deceptive or intended to bypass the stated conditions. Where an account or transaction is found to be connected with misuse, the relevant promotional benefit may be removed and the activity may be reviewed.

Questions and complaints

If you have a question about a bet, result, account balance or transaction, first check the relevant game rules, account history and Website Terms and Conditions. If the issue remains unresolved, use the support or complaints channel made available on the website. Provide clear information about the matter, including any relevant reference, date, game and description of the problem.

Complaints are reviewed using the information available about the account, wager, transaction and system records. You may be asked to provide additional information to allow the matter to be assessed. A complaint should be made as soon as reasonably possible because records, results and technical information may not be retained indefinitely.

Responsible betting

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Only bet with money you can afford to lose, set a budget before you start and avoid chasing losses. Take regular breaks and consider the time you spend gambling as well as the money you spend.

• Set personal deposit, spending or session limits where those tools are available.
• Do not gamble when you are upset, tired, under the influence of alcohol or trying to solve financial problems.
• Keep gambling separate from essential household expenses and other financial commitments.
• Use account time-outs, self-exclusion or other available controls if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Casinoly Casino may apply responsible gambling measures, including account restrictions, cooling-off periods, spending controls or self-exclusion arrangements. These measures are designed to support safer play and may affect access to betting services. For more information, read the Responsible Gambling page and the guidance available through the website.

These Betting Rules may be updated from time to time to reflect changes to the website, products, legal requirements or operating procedures. The current version published on the website applies to future activity from the time it is made available. You should review the rules regularly and keep a copy for your records.