Privacy Policy | Casinoly Casino

About this Privacy Policy

Casinoly Casino respects the privacy of players and aims to handle personal information in a fair, careful and transparent way. This policy applies to information collected through the Casinoly Casino website, account areas, customer support channels and related online services. It should be read together with any applicable terms and conditions, responsible gambling information and notices displayed while the website is being used.

The type and amount of information collected depends on how a player uses the website. Some information is needed to create and operate an account, process transactions, provide support and complete verification checks. Other information, including device details and cookie data, may be collected automatically to help keep the website secure, remember preferences, improve performance and understand how visitors use the available features.

This policy may be updated when the website, services, technology or information-handling practices change. The latest version will be made available on the website. Players should review this page from time to time, especially if they continue using the website after an update. Where appropriate, additional privacy notices may be provided at the point information is collected.

Information for players in Australia

This page is written for players in Australia and describes general privacy practices for an online casino website. The rights available to a player may depend on the type of information involved, how it is being used and the requirements that apply to the service. Nothing in this policy is intended to remove or limit a privacy right that cannot lawfully be excluded.

Information collected and how it is used

Personal information is information that identifies a player or could reasonably be linked with that player. Casinoly Casino may receive information directly from a player, collect information automatically when the website is used, or receive relevant information from service providers that support verification, payments, security, customer service and website operations.

Account and contact details

Name, date of birth, contact details and account login information.
Account settings, preferences and records of communications choices.
Information supplied when creating, updating or closing an account.
Information provided when a player contacts support, makes a complaint or asks for assistance.

Account information may be used to create and administer a player account, communicate with the player, provide requested services and respond to enquiries. It may also be used to confirm account ownership, help prevent unauthorised access and maintain accurate records. Support conversations and related records may be retained so that questions can be answered consistently and complaints can be reviewed.

Verification information

The website may request identity or verification information, including documents or details needed to confirm identity, age, eligibility or ownership of an account. Verification information may be used for account protection, anti-fraud checks, security monitoring and the prevention of prohibited or suspicious activity. The information requested may vary depending on the circumstances and the checks that need to be completed.

Payment and transaction records

The website may handle payment method details, deposits, withdrawals, account balances, transaction history, gaming activity and related records. This information can be used to process transactions, investigate payment issues, reconcile account records, identify unusual activity and meet applicable financial, security and record-keeping requirements. Depending on the payment method, some payment details may be handled directly by an external payment provider rather than stored in full by Casinoly Casino.

Device and usage data

IP address, approximate location, browser type, operating system and device identifiers.
Pages visited, dates and times of visits, referring pages, clicks and general interactions with the website.
Login activity, security events, error reports and information about website performance.
Cookie identifiers and similar technology data, subject to the controls available in a player’s browser or device.

Device and usage data may be used to deliver the website, remember settings, troubleshoot technical problems, improve functionality and monitor performance. It may also help protect accounts and systems, detect fraud, investigate security incidents and identify activity that appears unusual, unlawful or inconsistent with the website rules.

Main purposes for using information

Running, maintaining and improving the website and casino services.
Opening, managing, verifying and closing player accounts.
Completing identity, age, security, anti-fraud and account protection checks.
Processing deposits, withdrawals and other account transactions.
Providing customer support and handling questions, complaints and requests.
Sending service messages, security alerts, account notices and operational information.
Sending marketing communications where permitted and where a player has not opted out.
Meeting legal, regulatory, accounting, security and record-keeping obligations.
Protecting players, payment systems, the website and other users from misuse or harmful activity.

Cookies and similar technologies

Casinoly Casino may use cookies and similar technologies to help the website function, remember player preferences and understand general website usage. A cookie is a small data file stored by a browser or device. Some cookies may be necessary for features such as account access, session management, navigation and security. Other cookies may support analytics, performance measurement, personalisation or marketing, depending on the tools used on the website.

Cookies may help recognise a returning browser, keep a player signed in during a session, remember language or display preferences, identify technical issues and support protection against suspicious activity. Similar technologies may collect information about how pages and features are used. This information may be combined with other technical information for website security, analysis or service improvement.

Players can manage, restrict or delete cookies through their browser settings. A browser may allow a player to block certain types of cookies or receive a notice before a cookie is placed. If necessary cookies are disabled, some account or website functions may not work correctly. Changing browser settings may not remove information that has already been collected, and separate controls may be available for analytics or marketing technologies where those technologies are used.

Sharing, security and retention

Personal information may be shared with service providers where this is reasonably needed to operate the website or provide services. These providers may support identity and verification checks, payment processing, hosting, technology, customer support, security, analytics and professional services. Providers should receive information relevant to the service they perform and may be subject to confidentiality, security or data-handling obligations.

Information may also be disclosed where reasonably necessary to prevent fraud, investigate suspected misuse, protect the rights and safety of players or other people, enforce website terms, respond to valid legal requests or meet an obligation that applies to the service. If a business change, restructuring or transfer of services occurs, relevant information may be transferred as part of that process, subject to appropriate handling requirements.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, secure connections, monitoring, restricted staff access and internal processes for managing security events. No online service or method of transmission is completely secure, so players should protect their login details, use a secure device and contact support promptly if they suspect that an account has been compromised.

Storage and retention

Personal information may be stored by Casinoly Casino or by service providers supporting the website. Depending on the service involved, information may be processed or stored in more than one location. Appropriate steps should be taken to protect information when it is handled by providers or transferred between locations.

Information is kept for as long as it is reasonably needed to provide services, operate an account, resolve disputes, protect the website, maintain business records or meet security and legal obligations. Some records must be kept for a period required by law even after a player closes an account or asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Privacy rights and how to contact us

Players may have the right to ask what personal information is held about them, request correction of information that is inaccurate or incomplete, ask for deletion of their data and withdraw consent to marketing communications. The availability and scope of a particular request may depend on the type of information, the purpose for which it is held and any obligation requiring the information to be retained.

Making a privacy request

To exercise privacy rights or ask a question about personal information, contact support@casinolycasino.click. Please describe the request clearly and provide enough information to help identify the relevant account. For security, additional details may be requested to confirm identity before information is disclosed, corrected or deleted.

Access: ask whether personal information is held and request a copy or explanation of relevant information, subject to permitted exceptions.
Correction: ask for inaccurate, outdated or incomplete account information to be corrected or updated.
Deletion: ask for personal information to be erased where it is no longer needed or where deletion is otherwise available. Some information may need to remain stored for legal, security, dispute or record-keeping reasons.
Marketing consent: withdraw consent to marketing communications at any time by contacting support@casinolycasino.click or using an unsubscribe option included in a marketing message, where available.

A request may be limited where fulfilling it would affect the rights of another person, reveal confidential information, interfere with security measures or conflict with a requirement to retain records. If a request cannot be completed in full, an explanation may be provided to the extent permitted. Requests will be considered carefully and handled using reasonable verification and security processes.

Marketing and service communications

Casinoly Casino may send communications about account activity, security, transactions, service changes and other important operational matters. These messages are not marketing messages and may continue where they are needed to operate an account or provide important information. Marketing messages will be sent only where permitted. Players can opt out of promotional communications at any time, although it may take a short period for an unsubscribe request to apply across all communication systems.

Account safety and eligible users

The website is intended for adults who are legally permitted to use online gambling services. Personal information relating to a person who is not eligible to use the service should not be submitted. If a parent, guardian or other person believes that information has been provided by an ineligible person, they may contact support@casinolycasino.click so the matter can be reviewed.

If a player has concerns about how personal information has been handled, contacting support@casinolycasino.click is the appropriate first step. Casinoly Casino will consider the concern and take reasonable steps to address it where possible.