Casinoly Casino Terms & Conditions

1. About these Terms

These Terms & Conditions form a legal agreement between you and Casinoly Casino in relation to your use of the website, account facilities, games and related services. They apply to all visitors and account holders. Other policies published on the website, including the Privacy Policy, Cookie Policy, Responsible Gambling information and promotional terms, may also apply to your use of particular features.

By accessing the website, you confirm that you have read these terms and agree to follow them. If you do not agree with any part of these terms, you must not use the website or open an account. We may update these terms from time to time to reflect changes to the services, technology, legal requirements or business practices. Updated terms will apply from the date they are published, unless a different effective date is stated.

You are responsible for checking the current version of these terms before using the website. If a change materially affects your rights or obligations, information about the change may be displayed on the website. Continuing to use the services after an update means that you accept the revised terms.

Eligibility

You must be at least 18 years old to use Casinoly Casino. You must also be legally permitted to access and use online gambling services in the place where you are located. You must not use the website if doing so would breach any law, regulation, court order or other restriction that applies to you.

• You must provide accurate, complete and current information when registering.
• You must keep your account information updated if your circumstances change.
• You must use the website for your own personal and recreational purposes.
• You must not allow another person to use your account or attempt to open an account on behalf of someone else.
• You must not use the website if you are self-excluded, restricted or otherwise prevented from gambling.

2. Accounts, security and verification

To use certain services, you may need to register an account. You may only create one account unless Casinoly Casino has expressly approved another arrangement. Duplicate, false or misleading accounts may be closed, and activity connected with those accounts may be reviewed.

You are responsible for keeping your username, password and other account credentials confidential. You must take reasonable steps to prevent unauthorised access, including using a strong password and signing out from shared devices. You must tell Casinoly Casino promptly if you believe your account has been compromised, used without permission or accessed by another person.

You remain responsible for activity carried out through your account unless you have notified Casinoly Casino of a security issue and the circumstances show that you took reasonable care. Casinoly Casino may suspend access while an account or security concern is investigated.

Identity and source-of-funds checks

Casinoly Casino may carry out identity, age, address, payment method, source-of-funds and other compliance checks. You agree to provide information and documents that are reasonably requested for these purposes. Checks may be required when an account is opened, before a withdrawal, when account activity changes or whenever necessary to meet legal and compliance obligations.

Documents must be genuine, current and belong to you. If requested information is not provided, cannot be verified or raises a reasonable concern, Casinoly Casino may limit account functions, delay a transaction, refuse a transaction or close the account where permitted by law. Information supplied for verification will be handled in accordance with the Privacy Policy and applicable privacy requirements.

Prohibited use

You must not interfere with the website, games, payment systems or security measures. You must not use bots, scripts, automated software, unlawful third-party services, stolen payment methods or technical methods intended to gain an unfair advantage. You must not introduce malicious code, attempt to access another person’s account, reverse engineer the website or use the services for fraud, money laundering or any other unlawful activity.

3. Deposits, bets and withdrawals

Only payment methods made available through the website may be used. You confirm that you are authorised to use the payment method and that it belongs to you, unless an alternative arrangement has been approved in advance. Payments may be subject to verification, processing rules and checks required by payment providers or applicable law.

You should only deposit money that you can afford to lose. Deposited funds are intended for lawful use of the services and must not be used for any improper purpose. Casinoly Casino may decline, reverse or return a payment where this is necessary for security, compliance, technical or operational reasons.

A bet or game transaction may be accepted only when it is recorded on Casinoly Casino’s systems. Where there is a clear technical error, communication failure, software fault or other obvious mistake, the affected transaction may be reviewed and corrected in accordance with applicable rules. If the website displays incorrect information, you should not rely on that information when making a transaction.

Game outcomes are determined by the relevant game rules and, where applicable, approved random number generation or other game technology. The result recorded in Casinoly Casino’s systems will generally be treated as the official result, subject to investigation of a technical or administrative error. Game-specific rules may contain further information about how a game operates, including winning combinations, settlement and interrupted play.

Withdrawals

You may request a withdrawal through the methods and procedures made available in your account. A withdrawal may be subject to account verification, confirmation of the payment method, compliance checks and any applicable game or promotional conditions. Withdrawals may be returned to the original payment method where required or where that method is suitable.

Before requesting a withdrawal, you should make sure that your account information is accurate and that any requested verification has been completed. A withdrawal can be delayed, declined or reviewed if there is a suspected breach of these terms, a payment dispute, a security concern, incomplete verification or a legal requirement to do so. Any applicable fees, currency conversion costs or payment-provider charges should be considered before making a transaction.

• You are responsible for entering correct payment and account details.
• You must not deposit or withdraw using a payment method that you are not authorised to use.
• You should retain transaction records and review your account activity regularly.
• Any tax obligation arising from your gambling activity is your responsibility unless applicable law states otherwise.

4. Promotions, bonuses and responsible gambling

Promotional offers

Promotions, bonuses, rewards and competitions may be subject to separate promotional terms. Those terms will explain eligibility, entry requirements, qualifying activity, expiry, wagering or playthrough conditions, maximum or minimum requirements and any restrictions that apply. You should read the relevant promotional terms before opting in or using an offer.

Unless stated otherwise, offers are limited to one per person, household, device, payment method or other qualifying basis. Casinoly Casino may withdraw, amend or cancel an offer where there is an error, suspected abuse, technical issue, fraud or a breach of the promotional terms. Any bonus or reward obtained through misuse, collusion or deceptive activity may be removed.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set a budget and time limit before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Never chase losses or borrow money to gamble.

Casinoly Casino may provide tools and support options that can help you manage your play. These may include deposit, loss, wagering or session limits, reality checks, time-outs and self-exclusion. Availability and operation of these tools may depend on the account feature and applicable requirements. Once a limit or restriction is requested, it may not always be possible to remove or reduce it immediately.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can also contact Casinoly Casino through the support channel made available on the website to ask about responsible gambling options. Do not create another account or attempt to bypass a restriction during a time-out or self-exclusion period.

5. Website access, suspension and legal provisions

Availability and content

Casinoly Casino aims to keep the website and services available, but uninterrupted access cannot be guaranteed. Access may be suspended or limited for maintenance, updates, security reasons, technical problems, investigations, changes to the services or circumstances outside reasonable control. Games, features and payment methods may be changed, withdrawn or made unavailable without advance notice where permitted by law.

Website content is provided for general information and entertainment. While reasonable care may be taken to keep information accurate, errors or omissions may occur. You should review the applicable game, account and promotional rules before acting on information displayed on the website.

Suspension and closure

Casinoly Casino may suspend, restrict or close an account if it reasonably believes that you have breached these terms, provided inaccurate information, used the services unlawfully, engaged in fraudulent or unfair activity, failed a verification check or created a risk to the website, other users or a payment provider. An account may also be closed where the services can no longer be offered to you lawfully.

If an account is closed, any remaining balance will be reviewed in accordance with applicable law, these terms, transaction records and the reason for closure. Funds connected with fraud, unlawful conduct, chargebacks or a breach may be withheld where legally permitted. You must not attempt to reopen or create another account after closure without prior approval.

Liability and governing law

To the extent permitted by law, Casinoly Casino is not responsible for losses caused by your failure to protect account information, misuse of the services, inaccurate information supplied by you, interruptions outside reasonable control or actions taken by third-party payment and technology providers. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law or other applicable legislation.

These terms are intended to operate consistently with the laws and requirements that apply to the services and to you. If a court or authorised body determines that a provision is invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted. If you have a question, complaint or concern about these terms or your account, please use the support or contact option published on the Casinoly Casino website.